Faqs

Yes,Shipping is free.

No, as custom orders are made specifically for you, so we don’t offer COD.

No, we don’t accept cancellation or return.

No, we can’t update or change your delivery location or contact details after order is placed, since we don’t have cancellation policy, it is requested to check the the required delivery time before placing order on the description part, so that you can plan the delivery location accordingly.

Also in case the parcel returns for any reason, we shall charge you for reshipping the product.

Yes. Shipping charges on actual.

There will not be any refund under any circumstances for Personalized Products since it cannot be reused. Although our team will intervene and look into the queries raised by the customer, if convinced our team will look for mutually amicable solution.

Ready-to-Ship Items: Orders for ready-to-ship items will be processed and shipped within 2-3 business days.

Made-to-Order Products: For products made to order, please allow necessary making time before shipping. It may take 1-60 days to make and ship.

Once your order has been shipped, the estimated delivery time is 3-7 business days.

Artsty will not liable for any delay/damage in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities.